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Government of India
Ministry of Commerce & Industry
(Department of Commerce)
Directorate General of Foreign Trade
Udyog Bhawan. New Delhi-11 0011
Trade Notice No. 14/2015-2020
Dated the 24th August, 2016
Subject: Constitution of Grievance Redressal Committee
Para 9.08 of HBP, 2015-2020 provides for a grievance committee at the level of
DGFT, HQ and at the Zonal RAs for speedy redressal of grievances of trade and
industry pertaining to the Foreign Trade Policy (FTP) and the related procedure.
Accordingly, it has been decided to constitute the above Grievance Committee at
the level of HQrs and Zonal RAs. The Grievance Committee at HQ shall endeavour
to meet once in every quarter and once in every month at the Zonal RAs.
The Grievance committee shall have the following terms of references:
1. To review grievance cases pending beyond reasonable time with RA/HQ for
speedy disposal.
2. To review resolution of sector specific grievances brought forth by members
or obtained from other sources.
3. To suggest reform in policy & procedure.
Composition of the re-constituted grievance committee will be as under:
At HQrs:
(1) DGFT- Chairperson
(2) All Addl. DGFTs in HQ --Members
(3) All Joint DGFTs in HQ-- Members
(4) Dy_ DGFTs in HQ looking after Policy work- -Members
(5) President/DG, FIEO--Member
(6) Chairman/ED of AEPC, CHEMEXCIL, CAPEXIL, CLE, EEPC, EPCH, PEPC, SRTPC, GJEPC
--members
(7) Any other official from a department/organisation from which grievance is
received, on invitation - Special invitee
At Zonal RAs:
(1) Zonal Addl. DC-Chairperson
(2) All Addl. DGs/ Joint DGs / officers concerned in zone--Members
(3) Regional ED of FlEO--members
(4) Regional ED of AEPC, CHEMEXCIL, CAPEXIL, CLE, EEPC, EPCH, PEPC, SRTPC,
GJEPC-Members
(5) Any other official from a department/organisation from which grievance is
received, on invitation - Special invitee
This issues with the approval of competent Authority.
(Jay Karan Singh)
Joint Director General of Foreign Trade
email: [email protected]
Ph. 011-23063249
File No 01/72/511/9/G CelI/AM-17
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