Government of India
Ministry of Commerce and Industry
Department of Commerce
Directorate General of Foreign Trade
Dated: 06th January 2022
Udyog Bhawan, New Delhi

Trade Notice No. 29/2021-2022

To,

All Exporters/Members of Trade
All Export Promotion Councils/Commodity Boards

Subject: Continuation of operations of the DGFT ‘COVID-19 Helpdesk' for
International Trade related Issues’

Department of Commerce and DGFT have undertaken to monitor the status of
export and imports and difficulties being faced by trade stakeholders in view of the
surge of COVID-19 cases. DGFT has operationalised a ‘COVID-19 Helpdesk' to
support and seek suitable resolutions to issues arising in respect of International
Trade.

2. The 'COVID-19 Helpdesk' would look into issues relating to Department of
Commerce/DGFT, Import and Export Licensing Issues, Customs clearance delays and
complexities arising thereon, Import/Export documentation issues, Banking matters etc.
Helpdesk would also collect and collate trade related issues concerning other
Ministries/Departments/Agencies of Central Government and State Governments and
will co-ordinate to seek their support and provide possible resolution(s).

3. Export-Import community may submit information on the DGFT website
and submit information relating to their issues on which support is required using the
following steps--

i. Navigate to the DGFT Website (https://dgft.gov.in ) -- > Services -- > DGFT
Helpdesk Service
ii. ‘Create New Request’ and select the Category as ‘Covid-19'
iii. Select the suitable sub-category, enter the other relevant details and submit.

Alternatively, you may send your issues to email id: [email protected] with the
subject header: Covid-19 Helpdesk, or call the Toll-Free No at 1800-111-550

4. The status of resolutions and feedback may be tracked using the Status tracker
under the DGFT Helpdesk Services. Email and SMS would also be sent as and when
the status of these tickets are updated. Trade Community is requested to kindly make
use of the given facilities suitably.

This issues with the approval of the competent authority.

(Md. Moin Afaque)
Deputy Director General of Foreign Trade

( Issued from File No. 01/02/08/AM22/EG&TF[E-27797] )