Government of India
Ministry of Commerce and Industry
Department of Commerce
Directorate General of Foreign Trade
Dated: 22nd April 2022
Udyog Bhawan, New Delhi

Trade Notice No. 02/2022-23

To,
1. All Exporters/Members of Trade
2. DGFT Regional Authorities
3. Export Promotion Councils/ Commodity Boards

Subject: DGFT Helpdesk support now available on 24x7 basis- reg.
In order to facilitate trade and extend more proactive helpdesk support to the
exporting community, it is informed that the services of DGFT Helpdesk will now be
available on a 24x7 basis.

2. Stakeholders may use any of the below channels to flag any issues, suggestions
or feedback on matters related to DGFT as follows -

i. Call the Helpdesk support on Toll Free numbers 1800-572-1550 or 1800-11-1550

ii. Raise a Helpdesk ticket by navigating to DGFT website ( https://dgft.gov.in ) →
Services → DGFT Helpdesk Service. Users may also see their earlier ticket(s)
status on real-time basis or search previously filed requests.

iii. Write an email to [email protected]

3. Trade Community may also refer to the Help manuals, FAQs and educational videos
for suitable guidance. The same is available on the DGFT Website → Learn →
‘Application Help &FAQs’ for perusal of the trade community.

This issues with the approval of the competent authority.

(Md. Moin Afaque)
Deputy Director General of Foreign Trade
Email: [email protected]

(Issued from File No. 01/02/107/AM22/EG&TF[E-30138])