| Date: |
01-07-2010
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| Notification No: |
RBI/2010–11/78 DBOD No.Leg.BC. 19 / 09.07.006/2010-
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| Issuing Authority: |
RBI
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| Type: |
Master Circular
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| File No: |
RBI/2010–11/78 |
| Subject: |
Master Circular on Customer Service in banks
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RBI/2010–11/78
DBOD No.Leg.BC. 19 / 09.07.006/2010-11
July 1, 2010
Ashadha 10, 1932
All Scheduled Commercial Banks
(Excluding RRBs)
Dear Sir,
Master Circular on Customer Service in banks
Please refer to the Master Circular DBOD.No.Leg.BC. 9/09.07.005/2009-10 dated
July 01, 2009 consolidating many of the important instructions issued by us in
the area of customer service up to June 30, 2009. The Master Circular has been
suitably updated by incorporating the instructions issued up to June 30, 2010
and has also been placed on the RBI website (http://www.rbi.org.in). A copy of
the Master Circular is enclosed.
2. It may be noted that the Master Circular consolidates and updates all the
instructions contained in the circulars listed in the Appendix to the Master
Circular.
3. Banks are also advised to ensure that copies of the circular are available
in all their branches so that the customers can peruse the same.
Yours faithfully,
(P.R. Ravi Mohan)
Chief General Manager
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