| Date: |
26-04-2021
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| Notification No: |
Trade Notice No. 02/2021-2022
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| Issuing Authority: |
DGFT
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| Type: |
Trade Notice
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| File No: |
File No. 01/02/08/AM22/EG&TF |
| Subject: |
Operationalisation of DGFT 'COVID-19 Helpdesk' for International Trade related Issues'
|
|
Government of India
Ministry of Commerce and
Industry
Department of Commerce
Directorate General of Foreign Trade
Trade Notice No. 02/2021-2022
Dated: 26.04.2021
Udyog Bhawan, New Delhi
To,
All Exporters/Members of Trade
All
Export Promotion Councils/Commodity Boards
Subject: Operationalisation of
DGFT ‘COVID-19 Helpdesk' for International Trade related Issues’
The
Department of Commerce, Government of India and DGFT have undertaken to
monitor the status of export and imports and difficulties being faced by trade
stakeholders in view of the surge of COVID-19 cases. DGFT has accordingly
operationalised a ‘COVID-19 Helpdesk' to support and seek suitable resolutions
to issues arising in respect of International Trade.
2. This 'COVID-19
Helpdesk' would look into issues relating to Department of Commerce/DGFT,
Import and Export Licensing Issues, Customs clearance delays and complexities
arising thereon, Import/Export documentation issues, Banking matters etc.
Helpdesk would also collect and collate trade related issues concerning other
Ministries/Departments/Agencies of Central Government and State Governments and
will co-ordinate to seek their support and provide possible resolution(s).
3.
EXIM community may submit information on the DGFT website and submit
information relating to their issues on which support is required using the
following steps—
i. Navigate to the DGFT Website (https://dgft.gov.in ) à
Services à DGFT Helpdesk Service
ii. ‘Create New Request’ and select the
Category as ‘Covid-19'
iii. Select the suitable sub-category, enter the other
relevant details and submit.
Alternatively, you may send your issues to email
id: [email protected] with the subject header: Covid-19 Helpdesk or call at Toll
Free No 1800-111-550
4. The status of resolutions and feedback may be tracked
using the Status tracker under the DGFT Helpdesk Services. Email and SMS
would also be sent as and when the status of these tickets are updated. Trade
Community is requested to kindly make use of the given facilities suitably.
This issues with the approval of the competent authority.
(Issued from File No. 01/02/08/AM22/EG&TF)
(Md. Moin Afaque)
Deputy Director General of Foreign Trade
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