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Regarding measures to improve responsiveness to the public and improving
the efficiency
Circular
No. 40dated
11th June 1998
I am directed to say that there is immediate need
for providing responsible and responsive tax administration. Quick two way
communication between the Customs Department and the public/ Trade will
certainly go a long way in reducing disputes, especially those relating to
procedural lapses, and will also ensure improvement in efficiency of the
Department in providing quality service to the public. To achieve this, the
Board has decided that-
(1) all communications from
the importers/ CHAs when sent by Fax, Email, by Post or by courier should be
acted upon by the Customs House,
(2) Fax/ Email copies of
invoice and other documents duly certified by the importers/ exporters may also
be accepted for clearance of such consignments,
(3) the appointments should
also be given on receipt of request from the trade on- Email or Fax. The
confirmation may also be given by Email/ Fax.
(4)
all queries by Email may be entertained and the answers may be sent by
Email as far as far as possible .
(5)
any query received from the trade must be answered within a maximum of
four weeks from the date of receipt'
To make Email an effective
mode of communication between the department and the public, it is essential the
Email connectivity should be provided to each Assistant Commissioner in the
Customs House and the lines properly maintained. Wide publicity of the Email
address should also be given through every media.
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