Government of India
Ministry of Commerce & Industry
Department of Commerce
Directorate General of Foreign Trade
Udyog Bhawan: New Delhi
Trade Notice No. 14/2015-2012
New Delhi, Dated the 19th January, 2016
To
All Regional Authorities
All Exporters/Importers
All Export Promotion Councils
Subject : Trade Facilitation Measures
In continuation of
Trade Notice No. 12/2015 dated 13.01.2016, stressing the need
to maintain absolute integrity and transparency in the functioning of all DGFT
offices, attention is drawn to the fact that DGFT is moving towards an IT
enabled paperless and personal contact free environment to achieve these
objectives in a more comprehensive and complete manner. While these actions have
been substantially undertaken and remaining actions will be taken in an
expedited timeframe, the following steps are to be immediately implemented in
all DGFT offices, including DGFT Headquarters in Delhi:
- Barring exceptions given below, no outside person (i.e. person not working
in that office) will be required to enter any DGFT office including DGFT
Headquarters henceforth.
- All queries/submissions to be made to any DGFT office shall be made by
e-mail to the officer/staff member concerned. All such e-mails will be replied
to within 48 hours of their receipt and the matter resolved in the prescribed
timeframe. Where further clarification, etc. is required, it will be indicated
in the e-mail reply for suitable response by the applicant. All e-mails by the
applicant shall be copied to the Head of the Office. The reply from the officer
concerned shall also be copied to the Head of the Office, who will on a weekly
basis review all such e-mails to ensure compliance with the above timeline and
timely disposal of the matter. List of e-mail addresses of Heads of Offices is
given below. For all functional areas where online facility/options are
available, these may be preferably exercised by applicants.
- In matters where physical submission is absolutely necessary, the
applicant will dispatch the physical documentation by speed post with a copy of
the above e-mail/online submission reference to link the two and mention the
same in the e-mail which can include scanned copies of the documents as
attachments.
- Any person who wishes to submit a document or application in person
notwithstanding (i), (ii) and (iii) above for unavoidable reasons, will do so by
way of submission at a Receipt Desk at the Office Reception, in each DGFT
office. The person submitting such application/documentation shall be given a
computerized acknowledgement. This application must carry the name, address,
telephone No. and e-mail address of the applicant. As indicated in (i) and (ii)
above, all Heads of Offices will monitor these submissions also on weekly basis
to ensure that a response by e-mail is sent to the applicant within 48 hours and
the matter is disposed of within the prescribed timeline.
- If, notwithstanding the above, it is absolutely necessary for an applicant
to meet an officer in person, the meeting shall be permissible only with the
Head of Office or a person not below the rank of Joint DGFT who shall listen to
the applicant and facilitate timely and proper disposal of the matter as above
and convey a response by e-mail. It shall be strictly enforced that visitors’
passes shall not be issued in any other circumstance. Visitors issued passes for
meeting with Head of the Office/officers of Joint DGFT and above rank, will be
strictly supervised to ensure that they meet with the designated person and
immediately exit the building. Any person entertaining visitors in violation of
these guidelines will be strictly dealt with. EDI related complainants may,
however, be allowed by the senior to meet with technical staff to resolve their
matter.
- All RAs shall maintain an updated list of all pending applications in
various functional areas like IEC code, Status Holder Certificate, DFIA/Advance Authorisation, EPCG, EODC, MEIS, other scripts etc giving time duration of
pendency etc and review daily. With support of NIC these lists shall be posted
online.
2. These instructions may be strictly complied with. Support from
exporter/importer community is requested to enable this arrangement to succeed
and ensure that the functioning of DGFT offices is transparent and free of
improprieties.
Encl.: List of e-mail addresses, as indicated above.
(Anup Wadhawan)
Director General of Foreign Trade
E-mail: [email protected]
E-mail addresses of Regional Authorities of DGFT
(Issued from File No. 4/1/2016/Vig./17)
E-mail addresses of Regional Authorities of DGFT
E-mail Address for DGFT(HQs)
[email protected]
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