RBI/2011-12/56
DBOD No.Leg.BC.18/09.07.006/2011-12
July 1, 2011
Ashadha 10, 1933
All Scheduled Commercial Banks
(Excluding RRBs)
Dear Sir,
Master Circular on Customer Service in Banks
Please refer to the
Master Circular DBOD.No. Leg.BC. 19/09.07.006/2010-11 dated
July 01, 2010 consolidating many of the important instructions issued by us in
the area of customer service up to June 30, 2010. The Master Circular has been
suitably updated by incorporating the instructions issued up to June 30, 2011
and has also been placed on the RBI website (http://www.rbi.org.in). A copy of
the Master Circular is enclosed.
- It may be noted that the Master Circular consolidates and updates all the
instructions contained in the circulars listed in the Appendix to the Master
Circular.
- Banks are also advised to ensure that copies of the circular are available in
all their branches so that the customers can peruse the same.
Yours faithfully,
(P.R. Ravi Mohan)
Chief General Manager